ETO & Customer Quality

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found literally everywhere in society. This means that we are an important part of the everyday lives of people and companies around the world.

In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading businesses. The role you are applying for will be part of the automotive business. This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market. 

Would you like to join us in shaping the future of motion?  We are now looking for a 

ETO & Customer Quality - Automotive Business

The ETO (Engineer-to-Order) and Customer Quality Specialist plays a pivotal role in ensuring the highest standards of quality and customer satisfaction throughout the product lifecycle. This position requires a proactive approach to quality management, involving close collaboration with various departments to review and improve processes, mitigate risks, and support sales and application teams.

We are in the process of identifying a suitable candidate for the role of E.TO & Customer Quality. This role will be based in Pune/ Bangalore and will report to the Sales Quality Manager.

   
Key responsibilities (or What you can expect in the role) 

• CSR: secure up-date and that new edition are revised/gap analysis done
•  Participate to review of GT&C for Quality and Warranty section (e.g. pre-defined Technical Factor)
• Participate to review of single business contract (when applicable) for Quality and Warranty section (e.g. pre-defined Technical Factor)
• To be involved in the earlier stages of the business (RFQ) to identify and mitigate quality risks in the process (Advance Engineer)
• Support front line (Sales and/or Application) for discussion during ETO (Quality topics/projects execution)
• Secure Lessons learnt are captured and implemented for Sales 

Requirements (or We expect you to have/be) 

• Quality Assurance and Management. Knowledge of quality management systems (ISO standards, Six Sigma, etc.).
• Customer-Centric Focus: Deep understanding of customer needs and expectations.
• Proactive in addressing customer concerns and delivering exceptional service.
• Problem Solving and Root Cause Analysis: Skilled in identifying quality issues and their root causes. Developing and implementing corrective and preventive actions (CAPA).
• Communication and Relationship Building: Strong interpersonal skills to interact effectively with customers and internal teams.
• Data Analysis and Reporting: Competent in analyzing quality metrics and customer feedback.
• Process Improvement and Continuous Learning: Expertise in optimizing processes to enhance efficiency and quality
• Technical Proficiency: Familiarity with quality tools (e.g., FMEA, SPC, Pareto analysis).
• Team Collaboration and Leadership

You will enjoy working here if you are

• Proactive and Self-Motivated: You take initiative and are driven to achieve your goals without constant supervision.
• Excellent Communicator: You have strong interpersonal skills and can effectively convey ideas and build rapport with clients.
• Adaptable and Resilient: You thrive in a fast-paced environment and can quickly adjust to changing market conditions.
• Customer-Centric: You prioritize customer satisfaction and are committed to understanding and meeting their needs.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

 
Some additional information 

This position will be located in Pune/ Bangalore.

For questions regarding the recruitment process, please contact Machindra Kokare, Sr. Recruitment Specialist on email machindra.kokare@skf.com.   

Is this you?  
If the answer is yes, submit your application with your CV in English no later than 05-07-2025. Please note that we can't accept applications via email. 
We will screen candidates continuously throughout the application period, so make sure to submit your application as soon as possible.

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At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. If you have any questions or concerns, please feel free to contact the recruiter.