Product Information Editor- Turning customer feedback into product information

About SKF

SKF was established in 1907 based on the revolutionary innovation of the self-aligning ball bearing. Since then, we have consistently advanced the boundaries in order to minimize friction in our clients' operations. 

SKF operates globally and serves various industries with products such as bearings, seals, and solutions related to the rotating shaft, all aimed at enhancing efficiency and reducing environmental impact. 

Commercial Excellence Bearings is a global function dedicated to improving customer experience through product line management, industry expertise, and commercial capabilities. We are currently seeking to expand our Product Information Management team within the Commercial Capabilities group. 

The Product Information Management team has been responsible for creating and maintaining the renowned “Rolling Bearing Catalogue” since the company's inception. Presently, all information is distributed digitally, and we strive to ensure that this information is as accessible and smooth as possible to support an optimal customer journey. 

SKF Purpose: 

Together, we re-imagine rotation for a better tomorrow. 

JOB DESCRIPTION

Job Title:    Product Information Editor - Turning customer feedback into product information    

Reports To: Manager Product Information Commercial Capabilities

Role Type:    Individual Contributor

 Location:     Bangalore

Purpose of the Role:

We are in the process of identifying a suitable candidate for the role of Product Information Editor - Turning customer feedback into product information. This role will be based in Bangalore and will report to the Manager Product Information Commercial Capabilities. 

   
Key responsibilities (or What you can expect in the role) 

• Responsible for handling incoming feedback on the product information pages on SKF.com and turning this into insights and improved product information
• Accountable for monitoring incoming requests via ServiceNow, KanBan planner, HotJar and similar tools and evaluate needs from customers.
• Interact with customers both directly and via SKF sales units worldwide.
• Drives continuous improvement, optimization and automation of processes related to the work.
• You use customer experience data, direct feedback and reach out to users in order to develop “customer obsessed” information to drive sales of SKF products.  
• We have a team of knowledgeable and experienced product information managers, processes and tools to support in doing the job.  
• Together with a small high-performing team you are to realize the vision to "offer relevant product information to enable the best customer experience"

Requirements (or We expect you to have/be) 

• 4-9 years of university studies within Mechanical Engineering or similar
• 3+ years of work experience within application engineering, product development, product line management or similar
• Fluency in English, both oral and written
• Interest to collaborate with full value chain of product information (supply chain, product development & engineering and users of information)
• Documented experience of technical writing
• Experienced user of Excel, Power BI and preferably SQL databases
• Experience in working with complex IT systems (such as preferably Informatica Product 360)

Technical skills

• Fluency with Microsoft Office tools - especially Excel
• Experience of complex Web Content Management Systems (preferably Tridion Sites, ContentStack)

Beneficial if you also have

• Good overall understanding of SKF products and how these are being used in manufacturing industries.
• Experience of application engineering within mechanical component domain (bearings, seals, lubrication, industrial transmission etc)

You will enjoy working here if you are

• Proactive and Self-Motivated: You take initiative and are driven to achieve your goals without constant supervision.
• Excellent Communicator: You have strong interpersonal skills and can effectively convey ideas and build rapport with clients.
• Adaptable and Resilient: You thrive in a fast-paced environment and can quickly adjust to changing market conditions.
• Customer-Centric: You prioritize customer satisfaction and are committed to understanding and meeting their needs.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

 
Some additional information 

This position will be located in Bangalore.

For questions regarding the recruitment process, please contact Anuradha Seereddy, Recruitment Specialist on email Anuradha.seeredy@skf.com    

Is this you?  
If the answer is yes, submit your application with your CV in English no later than 15-05-2025. Please note that we can't accept applications via email. 
We will screen candidates continuously throughout the application period, so make sure to submit your application as soon as possible.

Follow us on social media  

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. If you have any questions or concerns, please feel free to contact the recruiter.