Warranty and Field

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found literally everywhere in society. This means that we are an important part of the everyday lives of people and companies around the world

In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading businesses. The role you are applying for will be part of the automotive business. This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market. 

Would you like to join us in shaping the future of motion?  We are now looking for a

Warranty & Field - Automotive Business

The Warranty and Field Specialist is a crucial role focused on managing customer complaints, warranty claims, and field returns to ensure customer satisfaction and continuous improvement. This position requires strong problem-solving skills and the ability to work closely with the Auto Quality Team and other departments.

We are in the process of identifying a suitable candidate for the role of Warranty & Field. This role will be based in Pune and will report to the Sales Quality Manager.

   
Key responsibilities (or What you can expect in the role) 

• Escalate Complaint when required in relation with Auto Quality Team
• Drive/Secure effective and efficient Customer Complaint management (prompt handling/8D quality… including 0 Km).
• Manage Warranty and Field return (complaint/sanity check/investigation/reports/invoice & charge back)
• Negotiate/Minimize Technical factors
• Capture and drive lessons learnt from investigation results (Design/manufacturing)

Requirements (or We expect you to have/be) 

• Quality Assurance and Management. Knowledge of quality management systems (ISO standards, Six Sigma, etc.).
• Technical Expertise
• Problem-Solving Skills: Ability to troubleshoot complex technical issues in the field or under warranty claims
• Warranty Management: Understand warranty policies, terms, and conditions.
• Documentation and Reporting: Prepare accurate service reports, maintenance logs, and warranty claim records.
• Collaboration and Teamwork

You will enjoy working here if you are

• Proactive and Self-Motivated: You take initiative and are driven to achieve your goals without constant supervision.
• Excellent Communicator: You have strong interpersonal skills and can effectively convey ideas and build rapport with clients.
• Adaptable and Resilient: You thrive in a fast-paced environment and can quickly adjust to changing market conditions.
• Customer-Centric: You prioritize customer satisfaction and are committed to understanding and meeting their needs.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

 
Some additional information 

This position will be located in Bangalore.

For questions regarding the recruitment process, please contact Machindra Kokare, Sr. Recruitment Specialist on email machindra.kokare@skf.com.   

Is this you?  
If the answer is yes, submit your application with your CV in English no later than 05-07-2025. Please note that we can't accept applications via email. We will screen candidates continuously throughout the application period, so make sure to submit your application as soon as possible.

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At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. If you have any questions or concerns, please feel free to contact the recruiter.