Business Process and Systems Support Expert, NA

BUSINESS PROCESS AND SYSTEMS SUPPORT EXPERT, NAM

AUTOMOTIVE

Location: Blue Bell, PA – Hybrid

Salary Range: $93,000 - $105,000

Position Overview 

The Business Process & System Support – Logistics role at SKF Automotive is responsible for driving standardized, efficient, and digitally enabled logistics processes across the SKF Automotive supply chain network. This role acts as a key interface between Logistics Operations, Supply Chain, and IT, ensuring that business processes are aligned with SKF Automotive global standards and supported effectively.

The position plays a critical role in supporting SKF Automotive’s transformation journey by enabling process harmonization, improving data quality, developing BI Dashboards and adoption across North America region.

Key Responsibilities 

Process Standardization & Governance

• Support implementation and sustainment of SKF Logistics Process Standards across Automotive businesses in the region.
• Document, maintain, and continuously improve End-to-End (E2E) logistics processes (order fulfillment, warehousing, transportation and customs compliance).
• Partner with Global Process Owners to deploy standardized best practices across the region.

Logistics Systems Support

• Provide functional support for Logistics systems (such as DOH, WASS, WMS, GTS).
• Act as first-level support for business users, including incident resolution, root cause analysis, and escalation to IT.
• Support system enhancements, testing (UAT), and deployment aligned with SKF IT governance.
• Drive effective utilization of digital tools supporting logistics execution and visibility.

Data Integrity & Master Data Management

• Ensure high standards of master data quality (SKU, COM, Product Dimensions, customer ID, vendor ID, transportation lanes etc).
• Support governance of logistics-related data to enable reliable planning and execution.
• Collaborate with data owners to reduce errors, duplications, and manual workarounds.
• Monitor and improve data accuracy metrics impacting service and cost.

Dashboard and BI Tool Development

• Design, build, and enhance BI solutions using tools such as Power BI, SAP Analytics Cloud, or Excel-based models
• Automate manual reports and improve self-service reporting capabilities
• Develop standardized reporting templates for logistics, supply chain, and leadership teams
• Ensure dashboards are user-friendly, accurate, and aligned with business requirements

Cross-Functional & Regional Collaboration

• Act as the bridge between Logistics Operations, Supply Chain Planning, Sales, Customer Service, and IT.
• Support alignment between regional operations and global supply chain strategies.
• Collaborate with 3PL partners to ensure process and system compliance.
• Facilitate knowledge sharing and best practice adoption across SKF sites.

Transformation & Project Support

• Support SKF’s digital transformation initiatives, including SAP S/4HANA adoption, and logistics automation.
• Participate in global and regional projects (e.g., network redesign, warehouse optimization, transport digitization).
• Lead smaller initiatives or workstreams focused on process improvement and system enhancements.

Training & Change Management

• Develop and deliver training programs for end-users on logistics processes and systems.
• Drive change management and adoption for new tools, systems, and ways of working.
• Maintain documentation, user guides, and knowledge repositories.

Qualifications 

• Bachelor’s or master’s degree in business, supply chain, logistics or engineering
• 5–8+ years of experience in logistics, supply chain operations, or supply chain systems support, with a strong focus on transportation, warehousing, and order fulfillment processes in a regional or global environment. (preferably manufacturing/automotive).
• Strong understanding of end-to-end supply chain processes, global logistics networks and 3PL ecosystems.
• Demonstrated expertise in Business Intelligence and analytics, including development of dashboards and reports using Power BI, SAP Analytics Cloud, or similar tools, with focus on logistics KPIs and operational performance.
• Good understanding of data mining and analysis tools (SQL, Python, Snowflake)
• Strong stakeholder management in a matrix environment.
• Process-driven mindset with focus on standardization.

About SKF Automotive 

SKF Automotive is a global leader in bearing and sealing technologies, delivering innovative solutions that enhance vehicle performance, safety, and efficiency. We collaborate with leading OEMs and Tier 1 suppliers to engineer high-precision components for wheel-end, powertrain, driveline, and e-mobility systems. Our Scotseal product line is a trusted solution in the commercial vehicle market, renowned for its durability and reliability in demanding wheel-end applications. 

In September 2024, SKF announced the strategic separation of its Automotive business to establish two world-leading companies. The role you are applying for is part of this newly focused automotive business—offering you the opportunity to help shape a company designed to meet the evolving needs of the global automotive market. 

Would you like to join us in shaping the future of motion? 

Why You Will Love Working Here 

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF Automotive supports work/life integration, home, family, community, personal well-being and health. Flexible work options are available, depending on role.

Diversity in the Workplace. At SKF Automotive, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. 

Best in Class Benefits. SKF Automotive cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment.  Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! 

Bonus. SKF Automotive offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution:  100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company