Director Service and Solution Factory Operations NAM

Location: US Remote

Salary Range: $ 167,000.00 to $ 188,000.00

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at www.skf.com.

Position Summary

The Director Service and Solution Factory Operations NAM provides strategic and operational leadership for Service Delivery and Solution Factory’s across the organization. This role is accountable for driving operational excellence, customer satisfaction, profitability, and scalable growth across service operations. The position leads multi-site and/or regional service teams and partners closely with Sales, Engineering, Supply Chain, Finance, and HR.

Key Responsibilities

Strategic Leadership

• Define and execute the long-term service operations strategy aligned with company growth and customer value objectives.
• Translate business strategy into operational plans, KPIs, and execution roadmaps.
• Lead organizational transformation initiatives focused on efficiency, digital enablement, and continuous improvement.
• Developing and executing sales strategies to achieve revenue targets and expand market share. This role involves leading a team of sales professionals, building and maintaining key client relationships.
• Lead, mentor, and manage a team of sales professionals to ensure high performance and achievement of sales goals.

Operational Excellence

• Oversee end-to-end service operations including field service, repair, installation, aftermarket services, and service logistics.
• Ensure consistent service delivery standards, safety compliance, and quality performance across all locations.
• Drive Lean, Six Sigma, or continuous improvement initiatives to improve productivity, cost, and cycle time.
• Monitor industry trends, competitor activities, and market developments to stay ahead of the competition.

• Collaborate with the marketing and product teams to develop effective sales strategies and campaigns.

• Prepare and deliver sales reports, forecasts, and presentations to senior management.

Financial & Business Performance

• Own service P&L performance, including revenue growth, gross margin, cost control, and working capital.
• Develop and manage annual budgets, forecasts, and long-range operating plans.

Customer Experience

• Champion customer-centric service models that improve uptime, reliability, and customer satisfaction.
• Partner with Sales and Key Account teams to support strategic customers and service-based growth initiatives.
• Address escalations and ensure resolution of critical service issues.

People & Organization

• Build, lead, and develop high-performing operations leadership teams.
• Drive talent development, succession planning, and engagement across service organizations.
• Promote a culture of safety, accountability, and continuous learning.

Cross-Functional Collaboration

• Partner with Engineering on serviceability, reliability, and lifecycle improvements.
• Collaborate with Supply Chain to optimize parts availability and service logistics.
• Work with Digital/IT teams to advance service systems, data analytics, and field enablement tools.

Job Requirements and Experience

• Bachelor’s degree in Engineering, Operations, Business, or related field (MBA or advanced degree preferred).
• 12–15+ years of progressive leadership experience in service operations, manufacturing operations, or industrial services.
• Proven experience leading multi-site, regional, or global operations.
• Strong P&L ownership and operational financial acumen.
• Demonstrated success driving operational excellence and change management initiatives.

Preferred Skills & Competencies

• Strong strategic thinking with hands-on operational execution.
• Excellent leadership, communication, and stakeholder management skills.
• Deep understanding of industrial, manufacturing, or engineered products environments.
• Experience with Lean, Six Sigma, or similar operational excellence frameworks.
• Data-driven decision-making and comfort with KPIs, dashboards, and analytics.
• Excellent leadership, communication, negotiation, and presentation skills.

• Ability to build and maintain strong client relationships.

• Strategic thinker with the ability to develop and execute effective sales strategies.

Leadership Attributes

• Customer-focused and commercially minded
• Decisive and results-oriented
• Collaborative and inclusive leader
• Comfortable operating in complex, matrixed organizations

Travel Requirements

• 50% plus.

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.

Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment.  Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution:  100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.