Short-term assignment - Customer Engagement Representative

Customer Engagement Representative - Vehicle Aftermarket Automotive

SHORT TERM ASSIGNMENT

Location: Blue Bell, PA

Environment: Hybrid :  Tuesday-Thursday in office 

Reports to: Customer Service Manager, Vehicle Aftermarket

Job Summary:

The Vehicle Aftermarket (VA) is the automotive aftermarket business unit within the SKF Automotive Division. We service the independent aftermarket with products, services and concepts for cars and commercial vehicles. Our customers range from distributors to retailers and garages around the world.  The following position is available in the VA Customer Service Department.

This individual must work closely with our external customers and, internally, with our Accounting, Logistics, Pricing, Planning and Sales departments to ensure we exceed customer expectations. The candidate will provide timely, accurate and effective order processing, claims processing, and communications to ensure customer satisfaction for automotive and heavy-duty customers through knowledge and use of SKF support systems. The successful candidate must possess excellent communication skills.

Responsibilities:

• Foster a cultural shift towards success through curiosity, care, collaboration and courage.
• Build strong customer relationships by handling phone and email inquiries in a timely and proactive manner
• Build and maintain professional relationships with sales, logistics, demand chain, finance and other departments to deliver results
• Resolve customer inquiries, complaints and returns swiftly and effectively
• Provide insights and recommendations to streamline processes and enhance customer experience
• Manage customer service duties including (but not limited to) orderbook management, providing price and availability, answering basic product questions and offering alternatives, entering and tracking orders, and expediting deliveries
• Other duties as assigned

Requirements:

• Bachelor’s degree preferred, but not required
• Minimum of 2 years in a customer-facing role with a proven ability to deliver positive outcomes
• Strong communication, interpersonal, and organizational abilities
• Detail-oriented with a proactive approach to identifying and resolving issues
• Advanced proficiency in computer applications, including Microsoft Excel and ERP systems such as COH and SAP
• Exceptional time management, planning, and organizational skills
• Demonstrated ability to multitask and manage competing priorities effectively
• Strategic decision-maker with solid business acumen
• Collaborative team player with a commitment to shared success

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found literally everywhere in society. This means that we are an important part of the everyday lives of people and companies around the world.

In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading companies. The role you are applying for will be a part of the new company created from the Automotive business. This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market.   

Would you like to join us in shaping the future of motion? 

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF 

Some additional information 

This position is a short term assignment, 6-10 weeks.  You will report to the Manager of Customer Service, Automotive.  If you have any questions about the position, please Dayna Azzopardi, Talent, Communications and Mobility Manager at Dayna.Azzopardi@SKF.com.  

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. If you have any questions or concerns, please feel free to contact the recruiter. (external)