Customer Service Representative

Do you want to be at the heart of customer relations and play a key role in promoting our commercial and technical offer? Are you curious and want to work for a wide variety of customers? Then this position is for you!

We are looking for our Customer Service North & West Africa our next …

Customer Service Representative

- Casablanca, Morocco -

Reporting to the Customer Service Manager, your role ensuring a smooth, reliable, and high‑quality customer experience for all export operations within the North West Africa region. This position acts as the operational bridge between customers, sales teams, logistics, finance, and global CX structures. You will join a team of 7 employees.

Main responsibilities

On a daily basis, your mission revolves around the following activities:

• Overseeing the complete export cycle—from order entry to delivery—while ensuring compliance with export rules and documentation standards
• Acting as the primary point of contact for customers on export-related inquiries, shipment issues, delays, and documentation needs, ensuring fast and proactive communication.
• Prepare import authorization documents and/or regulatory forms and monitor them as well as ensure the smooth running of controls.
• Oversee the end‑to‑end management of remittance and documentary credit files, including the full preparation of banking documentation, and ensure timely payment follow‑up.
• Participate in projects to improve customer service processes, by reporting field information to enable the implementation of corrective and preventive actions necessary within the framework of the quality system procedures

Requirements

• You have at least 2 years of experience in international trade and are proficient in incoterms.
• Knowledge of SAP and ARIBA would be beneficial; training in its use will be provided if necessary.
• Fluent French and English are essential.
• You have a perfect command of the office suite (especially Excel)

You will enjoy working here if you…

…are thorough in your work, comfortable adjusting to new situations, and habitually take initiative.

…can work effectively on your own as well as contribute within a team.

…are a good listener and have analytical and communication skills.

At SKF, we are committed to creating a diverse environment and we strongly believe that a diverse workforce is essential to our continued success. Therefore, we focus solely on your experience, skills and potential. Come as you are, be yourself. #weareSKF

Additional information

This position is based in our Casablanca, Morocco site, on local contract.

It reports to the Customer Service Manager for the Industrial Sales North & West Africa region, who is located in Morocco.

You can contact Simona Collino, Recruiter Expert Europe & Africa for any request related to the recruitment process at simona.collino@skf.com. Please note that we cannot accept applications by email due to GDPR rules.

Is this you?

 If you are interested and meet the above requirements, please do not hesitate to send us your application by February, 26 2026.

At SKF, we are committed to promoting fairness and inclusion throughout our recruitment process. To achieve this, we may include assessments and verify the information contained in your application in accordance with country-specific laws and regulations.