Customer Service Representative - Chennai

KEY PURPOSE OF THE JOB To ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery for achieving customer satisfaction.

B) PROFILE OF THE JOB HOLDER  Bachelor’s from a recognized university  Knowledge about Supply Chain concepts/Factory planning/Warehouse and Transportation procedures C) KEY RESPONSIBILITIES  Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time  Provide COH support

Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system.  Monitor the progress and complete execution of an order.  Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency  Report deviation of delivery to customer  Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments  Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.  Order review as per contract in the system and customer claims settlement as per justification received.  Acknowledge orders received through order acknowledgements, queries, order status reports.  Handle Enquiries from IREPS and Direct OEM customer and provide support to sales. to participate in tenders.  Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.  Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.  Create and update new customer master and Product Master.  Coordination with inspection Agencies, like CLW, RITES, RDSO. D) KEY INTERFACES  Sales Engineers  Area Sales Managers  Direct Sales Head  Business Unit Head  Customers  Government Inspection Agencies