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Customer Service Representative - Chennai

Requisition ID:  18447
Job Category:  Sales & Customer Service
Career level:  Specialist
Contract type:  Permanent

Chennai, IN



KEY PURPOSE OF THE JOB To ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery for achieving customer satisfaction.


B) PROFILE OF THE JOB HOLDER  Bachelor’s from a recognized university  Knowledge about Supply Chain concepts/Factory planning/Warehouse and Transportation procedures C) KEY RESPONSIBILITIES  Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time  Provide COH support


Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system.  Monitor the progress and complete execution of an order.  Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency  Report deviation of delivery to customer  Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments  Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.  Order review as per contract in the system and customer claims settlement as per justification received.  Acknowledge orders received through order acknowledgements, queries, order status reports.  Handle Enquiries from IREPS and Direct OEM customer and provide support to sales. to participate in tenders.  Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.  Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.  Create and update new customer master and Product Master.  Coordination with inspection Agencies, like CLW, RITES, RDSO. D) KEY INTERFACES  Sales Engineers  Area Sales Managers  Direct Sales Head  Business Unit Head  Customers  Government Inspection Agencies

About SKF

SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 75 billion and the number of employees ca 41,000.

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