Customer Service Representative

Do you thrive on building lasting customer relationships? Are you motivated by delivering high-quality service? Do you enjoy working in a role with broad internal and external contact?

Then you could be our…

Customer Experience Representative (m/f/d)

As a Customer Experience Representative, you will manage your own customer portfolio and work closely with the SKF Account team. Your work includes handling orders, delivery schedules, preparing quotations, and ensuring customers receive a positive experience. You will also contribute to digitalization initiatives and help shape the digital journey with customers and internal stakeholders.

This is a central role within our sales organization, offering the chance to build a broad network within SKF and with key customers.

Key Responsibilities

• Preparation of quotations, including commercial and technical clarification of inquiries and orders with customers/distributors and internal departments, as well as conducting acquisition discussions with customers
• Processing of orders, including scheduling, order entry, and order follow-up
• Master data maintenance in SAP: creation and maintenance of customer master data, management and revision of special price lists, and implementation of customer-specific agreements
• Clarification of receivables differences, processing and creation of credit and debit notes
• Requesting and compiling documentation, brochures, etc.
• Creation of customer-specific price files (granting price adjustments within given guidelines)
• In coordination with internal interfaces, monitoring and evaluation of relevant customer activities

Requirements

• Completed relevant vocational training or professional experience in sales administration is an advantage
• Proficiency in MS Office required; SAP knowledge beneficial
• Good command of English, both written and spoken; German language skills are beneficial
• Ability to work in a team, willingness to adjust, and accountability

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

Why Join Us?

You will have a key position with great opportunities to build a wide network both within and outside SKF. We value collaboration, innovation, and customer focus—and we look forward to welcoming you to our Customer Experience team.

Additional information

This role will report to Torsten Wilke, Manager Lubrication Customer EMEA. The localization for the role is Chodov, Czech Republic. 

The compensation offered for this role reflects the scope of responsibilities and required skills, with a proposed monthly salary starting from 58 000 CZK.

For questions regarding the recruitment process, please contact Marta Jackowiak, Recruiter Europe & Africa, at marta.jackowiak@skf.com. Please note that we can't accept applications via email.

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To support this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.

If you have any questions or concerns, please feel free to contact the recruiter.

Interested?
Then you are most welcome with your application, containing your CV and cover letter in English. Please apply as soon as possible and no later than August 11th, 2026. We will screen candidates continuously during the recruitment process.