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Customer Service Representative

Requisition ID:  11000
Category:  Sales & Commercial Support
Career level:  Professional
Contract type:  Permanent

Customer Service Representative

 

 

Reports to:  North America Customer Service Manager

Location:  Falconer, NY

 

 

Position Summary

Under the direction of the NA Customer Service Manager, this position coordinates and manages the day to day business activities between SKF Aeroengine and the customer. 

 

Responsibilities

  • Business Opportunity Handling
  • Order Processing
  • Demand Management
  • Liaison between the plant and the customer
  • Release of product for daily shipments
  • Participation in Internal and External Customer Visits
  • Customer Metric Reconciliation
  • Returned Goods Authority
  • Support of the Sales Team
  • Support Accounts Receivable Management

 

 

Position Requirements

  • Bachelor’s Degree in Business or Marketing is preferred.
  • 3-5 years of relevant work experience is desired.
  • Candidates with equivalent education and experience will be considered.
  • Candidates should be highly motivated, team oriented and have excellent people and communication skills.
  • Strong computer skills are required. 

 

About SKF

 

SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 85 billion and the number of employees are 45,000. www.skf.com

 

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!

 

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.

 

Health and Wellness Benefits.  SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!

 

Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested).  And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).

 

Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!

 

EOE M/F/D/V

 

About SKF

SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 85 billion and the number of employees ca 45,000.


Nearest Major Market: Jamestown