Customer Experience Specialist

Do you thrive on building lasting customer relationships? Are you motivated by delivering high-quality service? Do you enjoy working in a role with broad internal and external contact?

Then you could be our…

Customer Experience Specialist 

SKF Nordic

As a Customer Experience Specialist, you will manage your own customer portfolio and work closely with the SKF Account team. Your work includes handling orders, delivery schedules, preparing quotations, coordinating supply chain activities, and ensuring customers receive a positive experience. You will also contribute to digitalization initiatives and help shape the digital journey with customers and internal stakeholders.

You will be part of the SKF Nordics Account team—a close collaboration with the Key Account Manager and Application Engineer—working together to deliver value and drive growth. The customer portfolio includes strategically important accounts that requires very high focus and strong customer engagement.

In addition, you’ll join the Nordic Customer Experience colleagues across the region. While based in Sweden.

This is a central role within our sales organization, offering the chance to build a broad network within SKF and with key customers.

Key Responsibilities

• Maintain daily communication with customers to understand and meet their needs
• Manage customer delivery forecast, purchase orders and respond to inquiries
• Proactively monitor and follow up the orderbook, quotations, and related activities
• Prepare accurate quotations, including follow-up
• Drive digitalization initiatives to improve processes and enhance customer experience

Requirements

• Previous experience working directly with customers
• Effective communication skills and ability to build relationships
• Fluent in English and Swedish
• University degree or equivalent relevant work experience
• Good IT skills and familiarity with digital tools
• Very experienced user in SAP
• Able to manage & analyse large volume of data

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

Who You Are

• Organized and process-oriented, with a structured approach to work
• Communicative and approachable, active and curious when engaging with people
• Self-motivated and able to take initiative, able to prioritize effectively in a fast-paced environment
• Technically curious and comfortable with digital tools, quick to learn new platforms
• A collaborative coworker who is ready to step in and support colleagues when needed

Why Join Us?

You will have a key position with great opportunities to build a wide network both within and outside SKF. We value collaboration, innovation, and customer focus—and we look forward to welcoming you to our Nordic Customer Experience team.

Additional information

This role will report to Stefan Olsson, Customer Experience Manager.

For questions regarding the recruitment process, please contact Marta Jackowiak, Recruiter Europe & Africa, at marta.jackowiak@skf.com. Please note that we can't accept applications via email.

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. 

Interested?
Then you are most welcome with your application, containing your CV and cover letter in English. Please apply as soon as possible and no later than July 17th, 2026. We will screen candidates continuously during the recruitment process.