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Customer Engagement Representative

Requisition ID:  12542
Category:  Sales & Customer Service
Career level:  Professional
Contract type:  Permanent

AFM Customer Engagement Representative 


Reports to:  Customer Engagement Manager  
Location: Lansdale, PA 

Shift: Monday through Friday from 10:30AM-7PM EST   


Currently Hiring Courteous Customer Service Representatives! 

Are you driven to succeed and exceed expectations? 

Join the team at SKF! 


About SKF: 

The SKF Group is the leading global manufacturer and supplier of rolling bearing related products, solutions, and services, such as bearings, seals, lubrication systems, analytical and maintenance services. SKF has a major presence in the industrial, automotive, and aerospace markets and since its origin in 1907, has had an intense focus on technical development, quality, and marketing. Today, SKF has a presence in over 130 countries worldwide. Our vision is to equip the world with SKF knowledge we have acquired over the last 100 plus years by working with all types of industries throughout the world.  


Your Purpose: 

Industrial Market USA is seeking a Customer Engagement Representative for the Aftermarket Customer Solutions team to support and help drive sales growth. This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, complying with customers’ requirements while adhering to SKF policies and proactively drive improvement daily.  


The position includes but is not limited to:  

  • Order book management 

  • Customer forecasts updates 

  • Increasing revenue by suggestive selling 

  • Building and maintaining professional relationships 

  • Problem solving 

  • Preparing quotes 

  • Offering technical knowledge 

  • Accurately entering and tracking orders, follow up on shipments and proactively communicate to customer. 

  • Working with factories and product planners to expedite deliveries. 

  • Handling and solving customer complaints and returned goods, while analyzing root cause and propose preventive actions. 

  • Providing pricing and delivery information 

  • Working with field sales to follow up on customer requests. 

  • Working with engineers to ensure customer requirements are met. 

  • Acting as a liaison between customers, sales, and factory regarding new, current, and future requirements 

  • Digital B2B business (SKF Store, Portals, EDI, C4C SAP, COH IBM and Automated solutions)  



  • Must be available to work Monday through Friday from 10:30AM-7PM EST. 

  • Exceptional computer skills; strong in Windows, Microsoft systems, Lotus Notes databases, C4C (Customer Collaboration Tool), and experience with mainframes.  

  • Ability to multitask between all systems quickly and efficiently. 

  • SAP experience preferred. 

  • Ability to prioritize and complete multiple competing tasks while providing a flawless Customer Experience through first call resolution as well as timely, detailed follow up.  

  • Able to communicate effectively and professionally across the organization with all levels of employees and management. 

  • Technical aptitude, good business mentality and the ability to make good solid business decisions. 

  • Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team. 

  • Individual needs to possess a positive attitude and work very well under pressure in a high stress, fast paced evolving environment.  


What You’ll Love About SKF:  

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!  


SKF Celebrates Diversity in the Workplace! We actively develop ourselves and our teams to enable outstanding delivery. Trust the strength of diverse teams and encourage agile ways of working.  


Health and Wellness Benefits. SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!  


Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested).  And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).  


SKF Cares! The four fundamental cornerstones of SKF Care - Business, Environment, Employees, and the Community are critical for us to sustain long-term success.  


Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!  




To Learn more about SKF Please visit the website: 


About SKF

SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 75 billion and the number of employees ca 41,000.

Nearest Major Market: Philadelphia