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OEM Customer Engagement Representative - Lansdale, PA

Requisition ID:  8542
Category:  Sales & Commercial Support
Career level:  Professional
Contract type:  Permanent

OEM Customer Engagement Representative – Lansdale, PA

 

You may know SKF as the world leading supplier of products and solutions in the rolling bearing business. In addition, we are one of the leading players in seals, mechatronics, lubrication systems, and services which include technical support, maintenance services, condition monitoring and training. The inherent skills and competence of our around 40,000 employees help us to fulfill our objective of creating more intelligent, sustainable and innovative customer solutions. SKF is a truly global company with presence in more than 130 countries, serving an extensive range of industries and customers worldwide.

 

Reports to:  Customer Engagement Manager

Location: Lansdale, PA

 

Job Description:

Industrial Market USA is seeking a Customer Engagement Representative for the OEM Customer Solutions team to support and help drive the business toward achieving sales initiatives. This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, reviewing customer requirements to ensure compliance with SKF policies, assist in contract review and execution.

 

The position includes but is not limited to:

  • Order book management
  • Increasing revenues by suggestive selling
  • Building and maintaining professional relationships
  • Problem solving
  • Preparing quotes
  • Offering basic technical knowledge
  • Entering and tracking orders
  • Working with factories and product planners to expedite deliveries
  • Handling customer complaints and returned goods
  • Providing pricing and delivery information
  • Working with field sales to follow up on customer requests
  • Working with engineers to ensure customer requirements are met
  • Acting as a liaison between customers, sales and factory regarding new, current and future requirements

 

Requirements:

  • Excellent communication, interpersonal, and organizational skills.
  • Ability to prioritize and complete multiple competing tasks while providing a flawless Customer Experience through first call resolution as well as timely, detailed follow up.
  • Able to communicate effectively and professionally across the organization with all levels of employees and management.
  • Exceptional computer skills; strong in Windows, Microsoft systems, Lotus Notes databases, CRM, and experience with mainframes. Ability to multi task between all systems quickly and efficiently.
  • Technical aptitude, good business mentality and the ability to make good solid business decisions.
  • Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.
  • Individual needs to possess a positive attitude and work very well under pressure in a high stress, fast paced environment.
  • Able to work in a fast pace environment and evolving culture.

 

IThis position is NOT open for International Assignment.

 

 

EOE M/F/D/V

 

About SKF

SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 85 billion and the number of employees ca 45,000.


Nearest Major Market: Philadelphia