Customer Service Representative

Are you curious about working in Customer Service and helping internal customers solve problems? Would you enjoy being part of a team that supports users from all over the world? Are you organized and comfortable handling administrative tasks?

Then you could be our next...   

Customer Service Representative  

As a Customer Service Representative, you will be part of our Condition Monitoring Operations Team, which currently consists of four employees.  

Our mission is to have our products produced and made available to our customers in an efficient way, serve SKF Sales units around the globe with information they need to perform business and support our complete organization with purchase- and deliveries.   

Key responsibilities 

As a customer service representative, you are expected to;  

• Build and maintain professional relationships, effectively communicate with Customers/ Partners as well as internal stakeholders  
• Function as the point of contact for any SKF Sales unit when it comes to assistance in placement of orders, delivery information, changes in planned deliveries etc. 
• Support SKF Sales units with datasheet information, pricing, default lead-time etc. 
• Some extent guide Sales units to choose of product as well as what product designation to order 
• Administrate the Order Handling process from receiving to the delivery of the order. 
• Whenever needed handle goods physically in the goods receiving and shipping area
• Always perform the work with Customer in focus and keeping Broken Promises and Availability failures to a minimum.  
  
  

We expect you to

• Be fluent in English, both spoken and written
• Have some experience of working in SAP Environment
• Have basic technical awareness and/or a certain level of technical interest
• Have good knowledge and use of Excel  
  
  

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF 
 

You will enjoy working here if you (are/have) 

• Excellent communication skills 
• Good administrative skills
• Ability to work in a multicultural environment
• Strong personal drive and commitment 
  
  

Some additional information 

This position will be located in Luleå, Sweden 

You will report to Condition Monitoring Operations Manager, who is located in Luleå, Sweden.

Any questions regarding the recruitment process, please contact Anna Barkin Johansson, Recruitment Expert, at Anna.Barkin.Johansson@skf.com (please note that we can't accept applications via email).

Is this you? 
If the answer is yes, please submit your application with a CV in English, no later than 26th of October, 2025. 

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.  If you have any questions or concerns, please feel free to contact the Recruitment Expert.