Customer service representative Vehicle Aftermarket

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found literally everywhere in society. This means that we are an important part of the everyday lives of people and companies around the world.

In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading businesses. The role you are applying for will be part of the automative business. This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market. 

 Would you like to join us in shaping the future of motion?  We are now looking for a …

Customer Service Representative Vehicle Aftermarket  - NWA - Automotive Business

As a key interface between SKF and our customers, you will proactively manage all demand chain-related tasks for your vehicle aftermarket customer portfolio in the North West Africa region. You will take part in work with enquiries, pricing, etc., and support the development of processes and your colleagues.

   
What you can expect in the role 

• Build & maintain strong relationships with Customers to achieve premium service level and contribute to SKF financial performance.
• Manage the order handling process (including a strong focus on order book management) of the complete SKF portfolio towards own customers.
• Support the quotation handling process according to local delegation rules, including activities for the generation of leads and follow-up.  
• Safeguard that the customer requirements are met by continuous follow-up of schedules, delivery patterns, supply and shipments, etc.
• Support Sales data analysis & contract  preparations
• Maintain relevant customer datas into SKF systems
• Continuously contribute to the improvement of existing and development of new processes focusing on the reduction of errors and re-work
• Manage post-sales activities (claims, returns, etc.)
• Manage SKF cash collection process
• Actively run/ participate in development projects

We expect you to have/be 

• Able to oversee complex sales processes and manage own work schedule, prioritizing key tasks. 
• Excellent communication skills and ability to work in a dynamic and fast-paced environment.
• Interested in commercial mechanisms, client relationships, and the delivery of services.
• You have excellent attention to detail with a methodical and logical approach to your work.
• Working experience in demand-chain activities will be recommended
• Proficient user of Microsoft packages, SAP ideally
• Fluency French, English – Arabic is highly preferred due to the scope of the position in the NWA region.

You will enjoy working here if you (are/have) 

• you are agile and able to evoluate in a high pace transforming business environment.
• you are an energetic and motivated team player

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF 

 
Some additional information 

This position will be located in Montigny-le-Bretonneux (78).  

  
Is this you?  
If the answer is yes, submit your application with your CV no later than July 11, 2025!.  

Please note that we can't accept applications via email. 
We will screen candidates continuously throughout the application period, so make sure to submit your application as soon as possible.

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At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. If you have any questions or concerns, please feel free to contact the recruiter. (external)