Commercial CoE Specialist

Organization: SKF Business Center

Direct superior: Manager, Center of Excellence

Subordinates: None

1.0 Main Purpose of the Role

To ensure smooth, efficient, and high-quality execution of centralized administrative and operational tasks in support of the Customer Experience (CX) and Sales organizations across EMEA. The role supports the business by mastering core administrative processes, ensuring speed, consistency, and accuracy, while continuously identifying opportunities for improvement, optimization, and digitalization.

2.0 Key Responsibilities

• Ensure efficient handling and execution of core administrative and transactional processes, such as pricing, customer and product master data, order book maintenance, certification handling, and related documentation.
• Take ownership of specific process areas, acting as subject matter expert, responsible for the quality, compliance, and accuracy of the process execution.
• Support data integrity and system accuracy by maintaining and updating key data elements in relevant platforms (e.g., SAP, C4C, FIORI).
• Actively contribute to business digitalization efforts by identifying inefficiencies, proposing optimizations, and participating in testing, implementation, and improvement of systems and tools.
• Monitor execution against defined KPIs and service level agreements to ensure high-quality delivery and continuous performance improvement.
• Coordinate and collaborate with other teams (Finance, Supply Chain, Sales, IT) to resolve issues and secure end-to-end process flow, alignment, process consistency, and seamless service delivery.
• Maintain up-to-date process documentation and contribute to knowledge sharing across the CoE and the wider organization.

3.0 Knowledge and Experience Required

3.1 Education

College or university degree, preferably in Business Administration, Finance, IT, Industrial Engineering, or related fields.

3.2 Competencies

• Strong analytical skills and attention to detail
• Process-oriented mindset with the ability to identify optimization opportunities
• Good command of English (verbal and written)
• Excellent digital and system skills (Excel, SAP, CRM tools, FIORI, etc.)
• Structured, proactive, and self-driven personality
• Strong collaboration and communication skills
• Ability to thrive in a regional, multicultural environment

3.3 Specific Experience

Experience in administrative, commercial, or operations-related roles (e.g., customer service, finance operations, master data management, pricing, order handling, etc.) is considered an asset.

4.0 Working Relationships

4.1 Internal

Center of Excellence team, Sales & Customer Experience teams, Supply Chain, Finance, IT, Process Owners

4.2 External

Limited direct customer interaction, but may support customer-facing teams with data, reporting, or documentation handling.

5.0 Measurements (Examples)

• Accuracy and efficiency in process execution
• Timeliness (e.g., order book handling, data updates)
• Contribution to optimization and digitalization projects
• Compliance with process and quality standards
• Internal stakeholder satisfaction
• System and data reliability