O2C Process Delivery Manager

Are you an experienced finance leader who enjoys driving operational excellence, developing teams, and improving processes in a global environment? Do you thrive in a dynamic organization where service quality, continuous improvement, and stakeholder collaboration are key to success? 

Then you could be our next... 

Order to Cash (O2C) Process Delivery Manager 

As an O2C Manager, you will lead and develop a multicultural team responsible for delivering Order to Cash services across multiple countries. You will be accountable for ensuring high-quality service delivery, improving operational excellence, and supporting the ongoing transformation of SKF's Finance Operations organization. 

Working closely with stakeholders across the business, you will oversee performance against agreed service levels, promote process standardization and continuous improvement, and ensure compliance with internal controls and regulatory requirements. The role combines people leadership, operational management, stakeholder engagement, and change management, making it a key position in delivering efficient, compliant, and customer-focused finance services. 

Key tasks and responsibilities 

• Lead and develop a team responsible for Order to Cash operations across multiple countries. 

• Ensure high-quality service delivery in line with agreed Service Level Agreements (SLAs) and key performance indicators. 

• Coordinate process improvements, standardization initiatives, and best practices across the organization. 

• Support transformation and transition activities aligned with SKF's target operating model. 

• Monitor operational performance and implement corrective actions when needed. 

• Ensure compliance with internal controls, company policies, and external regulatory requirements. 

• Build relationships with internal and external stakeholders to support business objectives. 

• Develop team capabilities through coaching, competency development, and performance management. 

• Coordinate implementation of standardized processes, procedures, and templates. 

• Support continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. 

Experience 

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field. 

• Minimum 5 years of experience within Finance, including at least 3 years in a leadership position. 

• Solid understanding of Order to Cash processes and Finance Operations. 

• Experience leading multicultural and geographically dispersed teams. 

• Experience in process improvement and change management. 

• Experience working in a global business environment or shared services organization. 

• Solid understanding of service delivery management and operational performance measurement. 

• Excellent English communication skills, both written and spoken. 

Competence profile 

• Solid leadership skills with the ability to motivate and develop people. 

• Strategic mindset combined with strong operational execution capabilities. 

• Skilled in stakeholder engagement and in building consensus across teams. 

• Solid structured and problem-solving abilities. 

• Ability to navigate change and support transformation initiatives. 

• Effective communication and collaboration skills. 

• Advanced organizational and project management capabilities. 

• Customer and service-oriented mindset with a focus on continuous improvement.