Customer Service Representative

Job Summary

We are looking for a Customer Service Representative to join our team and provide exceptional support to our clients. This role is key in ensuring smooth communication, accurate order management, and a positive customer experience. You will be the link between our customers and internal teams, helping us deliver on our promise of quality and reliability.

Key Responsibilities

• Customer support — Handle inquiries, resolve issues, and provide timely responses to clients.

• Order management — Process orders, returns, and adjustments with accuracy.

• Documentation — Maintain records and ensure compliance with company policies.

• Collaboration — Work closely with sales, logistics, and finance teams to ensure seamless service.

• Continuous improvement — Identify opportunities to enhance processes and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Administration, or related field (or equivalent experience).

• 1–3 years of experience in customer service, sales support, or administrative roles.

• Advanced English (written and spoken).

• Strong communication and organizational skills.

• Customer service oriented mindset with problem-solving abilities.

• Proficiency in MS Office; ERP/CRM systems knowledge is a plus.

What We Offer

• Opportunity to work in a global company recognized for innovation and excellence.

• Professional growth and development within Customer Service and Operations.

• A collaborative and dynamic work environment.

• The chance to make a real impact by supporting customers across the Americas region.

Join SKF and be part of a team that values people, quality, and continuous improvement. Apply now and help us deliver world-class customer experiences!