India Service Sales Manager

About SKF

SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.

To know more, please visit: www.skf.com/in

SKF Purpose Statement

Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title: Service Sales Manager (India)

Reports To: Head Services India

Role Type: Team Management 

Location: Pune / Gurugram/Bangalore

Job Responsibilities

Business Growth & Service Sales Leadership

Develop and execute annual business plans to achieve service orders, revenue, and profitability targets.

Drive growth of:  Reliability Services, Predictive & Preventive Maintenance Programs, Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), Spindle Repair & Remanufacturing Services, Bearing Remanufacturing Services, Condition Monitoring Solutions, Asset Health Audits , Vibration Analysis Services, Lubrication Management Programs , On-site Maintenance Support Contracts

Increase service contract penetration within installed customer base.

Develop service offerings that improve equipment uptime, reliability, and total cost of ownership.

Drive strategic aftermarket growth through customer lifecycle management.

Key Account Management

Develop strategic account plans for priority customers.

Build relationships at multiple levels including :Plant Managers, Maintenance Managers, Reliability Managers, Engineering Heads , Procurement Leaders ,Operations Directors

Conduct executive business reviews and identify growth opportunities.

Manage customer escalations and ensure high satisfaction levels.

People Leadership

Lead and develop a high-performing Service Sales team.

Set clear goals, performance expectations, and development plans.

Coach team members on: Value-based selling, Reliability consulting ,Contract negotiation, Key account management, Lifecycle service selling

Conduct regular performance reviews and talent assessments.

Build succession plans and develop future sales leaders.

Foster a culture of customer centricity, accountability, and continuous improvement.

Cross Functional Collaboration

Partner with Service Operations, Reliability Engineers, Segment teams, and Supply Chain teams.

Ensure seamless delivery of service commitments.

Support development of new service offerings and commercial models.

Drive continuous improvement initiatives to enhance customer experience.

Metrics:

Reliability Engineering Concepts

Asset Lifecycle Management

Predictive Maintenance

Condition Monitoring

Vibration Analysis Awareness

Machine Tool Spindle Applications

Bearing Technology & Remanufacturing

Maintenance Excellence

Competencies:

Service Business Management

Consultative Selling

Contract Negotiation

Strategic Account Management

Value Selling

Business Planning

Team Development

Coaching & Mentoring

Strategic Thinking

Change Leadership

Stakeholder Management

Customer Centricity

Candidate Profile

Bachelor’s degree in mechanical, Industrial, Production, Electrical or related Engineering discipline or MBA

8-10 years of experience in Industrial Sales, Service Sales, Reliability Services, Asset Management, or Aftermarket Business.

People management experience preferred.

Proven track record in selling maintenance contracts, reliability solutions, industrial services, or aftermarket solutions.

Experience with rotating equipment, machine tools, spindles, bearings, condition monitoring, predictive maintenance, or industrial reliability programs is highly preferred.

Interested candidates can share their resume to: prachi.chourasia@skf.com

If you have any questions about the role, please feel free to discuss them during the interview.