Key Account Manager - F&B
Requisition ID:
17686
Category:
Sales & Customer Service
Career level:
Specialist
Contract type:
Permanent
- Acquire holistic understanding of key customers’ needs and map customer organization at all levels to get desired insights.
- Drive SKF key account management process/tools to achieve annual growth & margin targets.
- Identify right opportunities with the customer account to develop and deliver value based offers for a win-win outcome.
- Serve as a primary business contact for the customer and ensure high customer satisfaction.
- Nurture strategic relationships with key accounts to become long term trusted partner to the customer.
- Metrics
- Revenue & Margin Achievements
- New Business Bookings
- Wallet share improvements
- Customer Ratings – Objective and Subjective.
- Competencies
- Business Acumen and Financial Knowledge
- Domain Knowledge (Product / Segment )
- Market and Customer Orientation
- Interpersonal Relationships
- Executive Communication (CXOs/Top Mgmt)
- Entrepreneur mindset