Manager Inside Sales

About SKF

SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.

To know more, please visit: www.skf.com/in

About Industrial Markets

The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company’s economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.

At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.

SKF Purpose Statement

Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title: Manager Inside Sales

Reports To: Head Distribution Development, Inside Sales & Commercial Excellence ISEA

Role Type: Individual Contribution 

Location: Pune 

Position Summary

The Head – Inside Sales will lead SKF Industrial India's Inside Sales function to drive profitable revenue growth, customer acquisition, market penetration, and digital selling excellence. The role is responsible for building a high-performing inside sales organization that maximizes customer lifetime value through proactive customer engagement, CRM excellence, and data-driven sales management.

Key Responsibilities

Business Growth

• Deliver annual revenue, margin, and growth targets through the Inside Sales organization.
• Drive customer acquisition, retention, upselling, cross-selling, and dormant customer activation.
• Expand market penetration across industrial segments and improve customer coverage.

Sales Leadership

• Build, lead, coach, and develop a high-performing Inside Sales team.
• Drive a performance culture through clear KPIs, coaching, and capability development.
• Develop succession plans and strengthen sales leadership capabilities.

Sales Excellence

• Establish scalable inside sales processes, CRM discipline, pipeline management, and forecasting.
• Improve lead qualification, conversion rates, opportunity management, and sales productivity.
• Standardize customer engagement, account planning, and sales cadence.

Customer & Commercial Excellence

• Strengthen customer relationships through proactive engagement and structured account management.
• Enhance customer experience by ensuring timely follow-up, quotation management, and issue resolution.
• Leverage CRM, analytics, automation, and digital selling tools to improve sales effectiveness.

Business Analytics & Collaboration

• Provide accurate sales forecasts, dashboards, and business insights to support decision-making.
• Monitor pipeline health, sales performance, and customer trends to identify growth opportunities.
• Collaborate closely with Field Sales, Distribution Sales, Marketing, Customer Service, Product Management, and Supply Chain to drive business growth.

Key Performance Indicators

• Revenue & Margin Achievement
• New Customer Acquisition & Customer Retention
• Pipeline Coverage & Forecast Accuracy
• Lead-to-Order & Opportunity Win Rate
• Customer Engagement & Satisfaction
• Team Productivity & Capability Development

Education & Experience

• Bachelor's degree in Engineering; MBA preferred.
• 8–18 years of experience in Industrial B2B Sales, Inside Sales, Business Development, or Commercial Excellence.
• Minimum 5 years of people leadership experience.
• Proven track record of delivering revenue growth and leading high-performing sales teams.
• Experience with CRM platforms (Salesforce, Dynamics 365, SAP CRM, etc.) and digital selling practices preferred.

Key Competencies

• Strategic Sales Leadership
• Business & Commercial Acumen
• Customer Relationship Management
• CRM & Sales Analytics
• Pipeline & Forecast Management
• Digital Selling & Sales Transformation
• Data-Driven Decision Making
• Coaching, Collaboration & Change Leadership

Interested candidates can share their resume to prachi.chourasia@skf.com