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Customer Solutions Representative

Requisition ID:  11004
Category:  Sales & Commercial Support
Career level:  Professional
Contract type:  Permanent

Customer Solutions Representative – Lubrication N. America

 

 

 

Reports to:  Customer Solutions Manager

Location:  St. Louis, MO

 

 

Job Description:

This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers’ requirements while adhering to SKF policies.  The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF’s global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac

 

 

Job Responsibilities:

  • Handle an array of customer-facing activities, including interacting with customers over the phone and email
  • Accurately enter and track orders, follow up on shipments and proactively communicate to customer
  • Provide pricing and delivery information
  • Customer order book management
  • Handle and solve customer complaints, while analyzing root cause and propose preventive actions
  • Act as a liaison between customers, sales and factory regarding new, current, and future requirements
  • Build, maintain and cultivate professional relationships with all customers
  • Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met   

 

Requirements and Qualifications:

  • Excellent communication, interpersonal and organizational skills
  • Strong knowledge in SKF products and systems
  • Able to communicate clearly, effectively and professionally across the organization with all levels of employees and management
  • Strong technical aptitude, good business mentality with the ability to make solid business decisions based on SKF values
  • Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team
  • Individual must maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment
  • Have a solid foundation of Customer Solutions principles and a commitment to providing superior service and solutions to our customers
  • Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio
  • AS400 or equivalent sales order processing systems experience desired
  • Advanced computer and data analytical skills with Microsoft Office Suite

 

 

About SKF

 

SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 85 billion and the number of employees are 45,000. www.skf.com

 

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!

 

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.

 

Health and Wellness Benefits.  SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!

 

Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested).  And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).

 

Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!

 

EOE M/F/D/V

 

 

 

 

 

About SKF

SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in SEK is around 85 billion and the number of employees ca 45,000.


Nearest Major Market: St Louis