Logistics Control Tower EMEA Transport & Logistics Customer Service Operations - Automotive

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found everywhere in society, making us an essential part of everyday life for people and companies worldwide. 
 
In September 2024 SKF announced the separation of its Automotive business with the objective of building two world-leading businesses and the role you are applying for will be part of the Automotive business, giving you the opportunity to be a part of shaping a new Company aimed at meeting the needs of the transforming global Automotive market. 

Would you like to join us in shaping the future of motion?  We are now looking for a... 

Logistics Control Tower EMEA

Transport & Logistics Customer Service Operations - 

Automotive Business

You will be part of logistic control tower area including transports operations & customers services activities.

For transport operations you will be responsible for planning and organizing all transport activities within SKF Logistics Services Belgium NV, serving as the central link between Warehouse Operations, Planning, the Hub, Customer Services, other SKF units, the Control Tower Transport, and external carriers. The role focuses on meeting productivity and service‑level KPIs while supporting Customer Services with transport issues or arranging shipments outside the central network, using solutions such as part loads, taxis, express deliveries, or returns. It also involves building market knowledge to establish clear guidelines for non‑standard transport options, helping Customer Services operate efficiently.

For customer service operations you will be the main contact with Sales organization over the world taking care about orders to ensure proper processing, order preparation and delivery as requested by customers. Responsible for providing support and responding to questions/requests from sales unit organization.

Join a dynamic European organization where your role is vital in ensuring our products reach customers on time. You will thrive in an environment that values independence, effective coordination, and resilience in managing demanding situations, including the organization of special transport. With a critical eye for reviewing and improving processes, you will directly contribute to our collective success while developing your skills within an international structure committed to excellence. 

Key responsibilities

Planning & Coordination

• Prepare planning for road and ocean flows based on existing and expected volumes and available transport capacity.
• Plan WHS/HUB/WEC B1 activities to meet required customer service levels.
• Perform all administrative tasks related to planning.

 
Communication & Stakeholder Management

• Communicate planning information and changes to transport companies, all internal operational departments of SKF Logistics Services Belgium NV, other SKF Logistics Services units, and CTT.
• Communicate special days, holidays and bridge days, as well as transport planning, to the WH Manager and Hub Supervisors.

 Operational Decisions & Alternative Solutions

• Decide which shipments will not be transported in case of capacity issues and inform KAMs, Hub and WHS.
• Offer adapted and cost‑effective transport options to Customer Services and Business Development for specific orders, transport issues or capacity constraints (incl. administration and communication).

 
Monitoring, Reporting & Problem Solving

• Track and report transport performance (late arrivals/departures and fill rates) for DTS trucks and containers.
• Investigate, resolve and communicate transport issues, including responding to and creating DERs (hubs/shippers) and handling claims (air, ocean and hub‑related).
• Review loading/unloading reports, follow up on and document transport‑related QEs, and perform CO₂ reporting for FTC, shuttles and taxis.

 
Systems, Compliance & Continuous Improvement

• Set up new TMCs, trips and file routings in WASS and inform the SKF organization.
• Provide short- and long‑term solutions for issues related to WASS setup or planning.
• Maintain strong SAP knowledge and ensure proper application.

Customer Service activities

• Processing orders and handling delivery orders/call-offs, customer enquiries, and complaints, including deadline tracking .
• Coordinating and ensuring deliveries with warehouse, transports operations and administration department in EDC according to customers requirements in terms of volumes, weights, capacity and documentation.
• Ensuring information flow to various stakeholders (factory, sales, etc.) and coordinating customer-specific requirements with sales.
• Supporting the creation of statistics (e.g., Custserv) and documenting quality deviations (DERs)
• Reviewing and accounting for freight invoices
• Creating debit notes and credit notes

• Organise special transports, ensure stakeholder alignment and support audits, damage cases, reporting, invoice processing.

We expect you to have 

• Previous experience in a similar administrative or logistics role, or completed training within the area. 
• Understanding of logistics processes, including truck dispatching, customer service, and administration tasks (invoicing, documents and export customs clearance).
• English required
• Knowledge of PC applications, logistics processes, transport market and legislation
• Knowledge of various order management systems is an advantage (especially ICSS, DOH, SAP). 
• Good analytical and communication skills
• Customer‑oriented, with a customer‑first mindset focused on profitable growth
• Active learner: explores, analyzes and applies learning opportunities

You will enjoy working here if you are/have…

• Interested in being at the intersection of customer service and transport, learning the processes and directly ensuring smooth logistics operations across EMEA.  
• Willingness to work in cross-country operations (EMEA) and build strong collaboration with colleagues and internal stakeholders. (SALES UNIT).
• Able to manage and coordinate transport planning, make operational decisions, and provide alternative solutions while handling monitoring, reporting and problem‑solving tasks.
• Clear and effective in communicating planning and operational updates with all internal and external stakeholders.
• Skilled in using WASS and SAP, attentive to compliance and legislation, and capable of driving continuous improvement in systems and processes.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF 

 
Some additional information 

For questions regarding the recruitment process, please contact Martin Andersson, Talent Acquisition, by email martin.n.andersson@skf.com. Please note that we can't accept applications or resumes via email or LinkedIn InMail.

Is this you? 

If the answer is yes, please submit your application and CV in English by June 1st, 2026.

 At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.