Customer Solutions Representative

Customer Solutions Representative

Organization: Seals Business Americas

Location: SKF, Zapopan, Jalisco (Hybrid: 3 days onsite, 2 remote)

Reports to: Industrial Seal Sales and New Business Development Manager (Anaid Sánchez)

Main Purpose of the Role

Provide effective support to customers in the automotive and industrial markets, acting as the main point of contact and coordinating with internal teams to meet customer needs. Deliver end-to-end solutions that ensure an exceptional customer experience.

Key Responsibilities

• Receive, register, and process customer orders accurately and on time.
• Monitor supply chain and resolve issues to meet customer demand.
• Follow up on accounts receivable to ensure timely payments.
• Coordinate logistics and shipments, including export procedures.
• Assist with shipment issues (lost or damaged materials).
• Work closely with Supply Chain to prioritize and expedite critical parts.
• Monitor backlog for key customers and analyze trends.
• Monitor inventory and proactively prevent shipment delays.
• Drive strategies to improve customer experience through strong communication.
• Collaborate with Sales to deliver high-quality customer service.

Job Requirements

• Bachelor’s degree in Business Administration, Engineering, or related field.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Proficiency in Microsoft Office (especially Excel).
• High initiative, energy, and ownership.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills in English (required).
• SAP experience is a plus.
• Ability to multitask and manage priorities.
• Negotiation and analytical skills.

Additional Information

• Work Environment: Relaxed and collaborative, open communication encouraged.
• Involvement: Director participates for follow-up only.
• Travel: Approximately 15%.